Refund Policy
Our approach to cancellations, refunds, project deposits, and service-related concerns.
Effective Date: August 13, 2026
1. General Policy
Primesphere Global INC aims to deliver professional technology services according to the scope, requirements, and timelines agreed with each client.
2. Project Deposits and Initial Payments
Deposits or upfront payments may be required before work begins. Unless a separate written agreement states otherwise, deposits cover initial planning, resource allocation, project setup, and work performed and may therefore be non-refundable once those activities have commenced.
3. Service Cancellation
Clients requesting cancellation should submit the request in writing. Any refund will be evaluated based on the services already performed, project expenses incurred, third-party costs, delivered work, and the terms of the applicable service agreement.
4. Web Development Projects
Where a website or application project has already entered design, development, configuration, content preparation, or deployment, charges for completed work and approved third-party expenses may not be refundable.
5. Cloud, Networking, Cybersecurity and VoIP Services
Services involving third-party licenses, subscriptions, hardware, cloud resources, telecommunications services, domains, hosting, or other external purchases may be subject to the refund rules of the respective provider.
6. Defects and Service Issues
If an agreed deliverable contains a material issue that is directly attributable to Primesphere Global INC, we will generally seek to correct the issue before considering a refund, subject to the applicable agreement.
7. Non-Refundable Circumstances
Refunds may not be available for completed services, approved work, third-party costs, custom development already performed, client-requested changes, delays caused by the client, or services cancelled after substantial work has been completed.
8. Refund Requests
Refund requests should include the client name, project or service, payment information, and reason for the request. Requests should be sent to:
kausarfatima.rapidlink@gmail.com
9. Refund Processing
Where a refund is approved, the refund method and timing will depend on the original payment method and applicable payment processor procedures.
10. Changes to This Policy
Primesphere Global INC may update this Refund Policy when necessary. The current version will be published on this page.
11. Contact
Primesphere Global INC
135 D Overmount Ave
Woodland Park, NJ 07424
(201) 918-7630
kausarfatima.rapidlink@gmail.com